Implementing a Total Quality Control

Methods and software to audit, define, analyse, publish and improve operational procedures. And, also track incidents and improvements.

For media companies, implementation of Total Quality Control consists in processes clarification and communication. This is the first and mandatory step enabling performance improvement.

Such project covers usually the processes of a department or a special function. It creates the required environment for staff involvement and secures the company capitalizing everybody's knowledge and making it available.

As for any project, the feedback from users is important. When processes are described and running, the portal is also used to collect and manage users' feedback for later permanent improvement.